In Turkey - Türkiye'de
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I wish to register a serious complaint
about the tour operator Tursem in Izmir (see address below) -- and in particular about Selda Blitzkrieg, a 'senior associate' there.
I recently got a travel writing-assignment for Northern Cyprus. So, I contacted Tursem and made arrangements (with the friendly help of Nilay Hanım) for a tour there. And, all seemed quite pleasant at first.
But as soon as Tursem got hold of my advanced money payment, the pleasantness stopped -- and I was passed to Ms. Blitzkrieg.
To my surprise, she became extremely rude when I asked for clarification about tour prices and discounts. She was so insulting at one point, that I asked to cancel my tour -- and to get my money back. But she laughed scornfully at that idea -- and refused to return my payment.
So I was stuck with Tursem, against my wishes. And I'm still not happy about it. I want an apology from Tursem for Ms. Blitzkrieg's bad manners -- which reflect poorly on the
Turkish tourism industry, in general. And I am seeking your help in obtaining one -- and in chastening Tursem/Blitzkrieg.
Because of Turkey's recent
tourism problems, bad publicity for even one of the country's
tour operators could be harmful -- and distract from general
tourism recovery-efforts. Therefore, I ask you to please help me get some satisfaction in this matter -- so that the
bad publicity won't be necessary.
Four Country Computing
Adres: Tursem (ve Celebrity Lambousa)
Talatpaşa Blv. No. 58, Kat 1 / 2, Alsancak -- Izmir
Telefon:(0-232) 463-9763 ve 463-8693